Laurie Rea of Marriott Hotel Inner Harbour Goes Above and Beyond in Hospitality Service

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Laurie Rea of the Victoria Marriott Hotel Inner Harbour is the latest recipient of the Victoria Hospitality Award, which recognizes those in the local hospitality sector who go the extra mile in customer service. Laurie’s nomination came to us from a Celina Ambler of Oakville, ON. Here is what Celina she wrote about her and her husband’d experience with Laurie:

“My husband and I were in town during the Victoria 70.3 Ironman.  We were talking to Laurie about having to be up at 3:00 am the morning of RACE day – and not having any access to a kitchen.  We told her we just needed a coffee and some toast – even a couple of eggs? We were really concerned about this.

The day before the race, we saw Laurie in the restaurant.  She brought us over a bag.  It was filled with a coffee pot, coffee, toaster, bagels and 3 hard-boiled eggs.  Laurie had put this together from her home for US!  She went out of her way to help us – to help ensure at least that the morning of the race we were fueled. What a kind, generous and thoughtful person.”

Congratulations to Laurie, for going above and beyond in hospitality and creating an exceptional experience for her guests.

What is the Victoria Hospitality Award?

The Victoria Hospitality Award program was founded in 1994.  A not-for-profit society was formed with a mandate to recognize individuals from the Greater Victoria area for outstanding hospitality.  Outstanding hospitality is defined as a random act of kindness that goes over and above the expected to meet the needs of an individual.

Committee members meet once per month to review ballots and select that month’s winner. The winners receive a signed Victoria Hospitality Award Program certificate, a letter of commendation, a City of Victoria pin engraved with the winner’s name, and numerous other gifts from Committee members representing various sectors of our community. There is a special event hosted annually to celebrate the nominees and monthly winners.

The nomination ballots can be found online at Tourism Victoria and on the Victoria Hospitality Awards website.

This news release was received in October, 2019.