Gatineau, QC – Brentwood Bay Resort & Spa was honored with the top award in the Canadian tourism industry: Business of the Year during a gala held by the Tourism Industry Association of Canada (TIAC) on Wednesday, November 30th at the Hilton Lac-Leamy in Gatineau, Quebec.
“We have changed the standard focus of tourism operations at our beautiful resort. We recognized the transient nature of employment in our industry and have chosen to accept and embrace this nature, changing our focus from retention to attraction,” said Brentwood Bay Resort & Spa General Manager, Natasha Richardson.
“I quote a dear friend and business colleague, Steve Miller, ‘we understand that humans not only have a unique contribution to deliver during our lives, but that we also implicitly and deeply desire to make this contribution.’ At Brentwood Bay Resort, we provide every employee who works with us the opportunity to discover their own unique purpose. This has truly changed the way in which we work together and provide authentic service to our guests.”
The Air Canada Business of the Year Award was presented to Brentwood Bay Resort & Spa for exemplifying industry best practices in all aspects of their operations, and is an example of all-round business excellence in the tourism industry.